What it is
Connecting Urban Communities with City Agencies for Responsive Governance & Transparency
Citizen Participation & Governance Platform
Civic Accountability FrameworkcitiSENSE connects urban communities and Resident Welfare Associations (RWA) directly with municipal agencies to resolve civic infrastructure defects faster and transparently, while enabling civic agencies to communicate timely announcements and advisories to residents through broadcast messages. Through gamified participation, citizens earn recognition, points, and leaderboard rank for reporting, upvoting, and verifying neighborhood repairs.
Connects citizens and RWAs directly to municipal engineers for rapid, accountable resolution, and enables civic agencies to communicate announcements and advisories through broadcast messages.
Incentivizes reporting, upvotes, and verification through community points and monthly ward leaderboards.
Performance Scoring
Objective performance tracking across wards, service areas, and response teams:
Tracked by issue category and aggregated into overall health ratings to pinpoint strengths and bottlenecks.
Unresolved issues penalize scores progressively every day they linger past SLA, preventing neglect.
Swift, citizen-verified fixes restore and raise scores based on defect severity and resolution speed.
Broadcast Messages & Civic Announcements
Proactive, hyper-local official communications dispatched directly from municipal field staff to neighborhood residents:
Field engineers and ward managers broadcast urgent alerts scoped strictly to their mapped wards, preventing irrelevant city-wide noise.
Concise, high-urgency notifications with automated validity windows and expiration tracking.
Delivered directly on the citizen Home feed with verified badges and one-tap social sharing (WhatsApp/RWA groups).
How it works
Tailored Operating Frameworks for Citizens, City Agencies, and Corporates
Key features
Core Architectural Capabilities Driving the citiSENSE Platform
Multi-Agency Platform for Cities
Highly configurable to adapt issues, categories, and service boundaries relevant to that specific city and municipal agency. Single front door for citizens across roads, water, electricity, waste, and drainage.
Gamification Engine
Citizen Scoring: Based on participation level (citizen vs citizen volunteer 2× multiplier), severity of issues reported/upvoted, issues involved in, and number of verified 'Closed' issues.
Ward & Personnel Scoring: Based on age and severity of issues, time taken to close issues, and age-decay penalties for lingering open tickets.
AI-Based Issue Moderation
Google Gemini Multimodal AI microservice scans uploaded photos and descriptions for content safety, verifies visual category alignment, and filters toxic/spam content to protect platform integrity before reaching field responders.
Broadcast Messages
Empowers municipal engineers and ward managers to broadcast hyper-local operational notices and emergency alerts directly to citizens residing in their mapped wards.
Features concise messaging, validity windows, one-tap social sharing for residents, and comprehensive administrative portal auditing across broadcasts.
Explore Platform Capabilities in Action
Explore interactive platform modules: experience citizen verification holding locks, test AI content moderation, view dynamic civic gamification, and view sample petition dossiers (demonstration images are AI generated samples).
Experience citiSENSE on your mobile
Scan the QR code below or visit the live link on your smartphone camera to access the mobile Progressive Web Application (PWA). Start reporting issues, upvoting defects, and verifying completions instantly from your phone browser.
https://citizen.citi-sense.org/
Contact us
Have questions or want to bring citiSENSE to your city or RWA? Email us at [email protected] or send us a message: