What it is
Connecting Urban Communities with City Agencies for Responsive Governance & Transparency
Citizen Participation & Governance Platform
citiSENSE is a next-generation platform that encourages active citizen participation in fixing urban infrastructure issues by connecting urban communities (such as Resident Welfare Associations / RWAs) directly with city agencies for more responsive governance.
It serves to provide enhanced accountability and transparency among government agencies. The platform incentivizes civic participation through gamification, where points are accrued by citizens for reporting or upvoting issues in their city.
Performance Scoring
Where the platform is used by cities or other local authorities, performance can be tracked at the level of wards, service areas, or other administrative units. Each issue contributes to the performance score of the team or personnel responsible for resolving it. Scores can be viewed by individual issue type as well as combined into an overall score, making it easier to identify areas of strong and weak performance. The scoring system also considers how long an issue remains unresolved. The longer an issue stays open, the greater its negative impact on the score. Once an issue is resolved, its score improves based on factors such as the issue's severity and how quickly it was addressed. This creates a simple feedback mechanism: Issues that remain unresolved for longer affect performance more, while timely resolution improves performance.
Scores are also aggregated across issues for each ward and wards are ranked across the city. Scores for personnel and wards take into account the age of an issue — an 'Open' issue's score will increase negatively as more time goes by. When marked 'Closed', the issue receives a positive score determined by its severity and age, incentivizing personnel to close issues quickly!
How it works
Tailored Operating Frameworks for Citizens, City Agencies, and Corporates
Key features
Core Architectural Capabilities Driving the citiSENSE Platform
Multi-Agency Platform for Cities
Highly configurable to adapt issues, categories, and service boundaries relevant to that specific city and municipal agency. Single front door for citizens across roads, water, electricity, waste, and drainage.
Gamification Engine
Citizen Scoring: Based on participation level (citizen vs citizen volunteer 2× multiplier), severity of issues reported/upvoted, issues involved in, and number of verified 'Closed' issues.
Ward & Personnel Scoring: Based on age and severity of issues, time taken to close issues, and age-decay penalties for lingering open tickets.
AI-Based Issue Moderation
Google Gemini Multimodal AI microservice scans uploaded photos and descriptions for content safety, verifies visual category alignment, and filters toxic/spam content to protect platform integrity before reaching field responders.
Explore Platform Capabilities in Action
Experience citisense on your mobile
Scan the QR code below or visit the live link on your smartphone camera to access the mobile Progressive Web Application (PWA). Start reporting issues, upvoting defects, and verifying completions instantly from your phone browser.
https://city.citi-sense.org/
Contact us
Have questions or want to bring citiSENSE to your city or RWA? Send us a message.