citiSENSE | Participatory Governance Platform

What it is

Connecting Urban Communities with City Agencies for Responsive Governance & Transparency

Citizen Participation & Governance Platform

Civic Accountability Framework

citiSENSE connects urban communities and Resident Welfare Associations (RWA) directly with municipal agencies to resolve civic infrastructure defects faster and transparently. Through gamified participation, citizens earn recognition, points, and leaderboard rank for reporting, upvoting, and verifying neighborhood repairs.

Direct Agency Bridge

Connects citizens and RWAs directly to municipal engineers for rapid, accountable resolution.

Gamified Civic Action

Incentivizes reporting, upvotes, and verification through community points and monthly ward leaderboards.

Performance Scoring

Objective performance tracking across wards, service areas, and response teams:

Ward & Team Metrics

Tracked by issue category and aggregated into overall health ratings to pinpoint strengths and bottlenecks.

Age-Decay Penalties

Unresolved issues penalize scores progressively every day they linger past SLA, preventing neglect.

Resolution Rewards

Swift, citizen-verified fixes restore and raise scores based on defect severity and resolution speed.

Core Feedback Mechanism: Issues remaining unresolved progressively degrade performance ward scores while swift, verified closures drive up scores incentivising better performance by civic agencies.

How it works

Tailored Operating Frameworks for Citizens, City Agencies, and Corporates

Key features

Core Architectural Capabilities Driving the citiSENSE Platform

Multi-Agency Platform for Cities

Highly configurable to adapt issues, categories, and service boundaries relevant to that specific city and municipal agency. Single front door for citizens across roads, water, electricity, waste, and drainage.

Gamification Engine

Citizen Scoring: Based on participation level (citizen vs citizen volunteer 2× multiplier), severity of issues reported/upvoted, issues involved in, and number of verified 'Closed' issues.

Ward & Personnel Scoring: Based on age and severity of issues, time taken to close issues, and age-decay penalties for lingering open tickets.

AI-Based Issue Moderation

Google Gemini Multimodal AI microservice scans uploaded photos and descriptions for content safety, verifies visual category alignment, and filters toxic/spam content to protect platform integrity before reaching field responders.

Interactive Demonstration

Explore Platform Capabilities in Action

Explore interactive platform modules: experience citizen verification holding locks, test AI content moderation, view dynamic civic gamification, and view sample petition dossiers (demonstration images are AI generated samples).

Mobile Access

Experience citiSENSE on your mobile

Scan the QR code below or visit the live link on your smartphone camera to access the mobile Progressive Web Application (PWA). Start reporting issues, upvoting defects, and verifying completions instantly from your phone browser.

https://citizen.citi-sense.org/

Scan with Phone Camera